Tuesday, October 9, 2012

What is your stake on your Country's Service Delivery



Community/Personal roles in managing Service Delivery 

It has for long been a challenge when it comes to community participation in Service delivery at all levels right from planning to implementation and evaluation of results! Citizens in most developing countries have taken it to be the only role of the State and Government to provide services and have forgotten that it can as well be their own role as well. One may ask how and why should take part in Service delivery or can do a contribution; but it is an easy deal here. One has only to play the social and civic roles and responsibilities as provided for in a Constitution or other laws governing country of their residence and hold the Governments and leaders including bureaucrats accountable to ensure that there is efficiency and effectiveness in Service Delivery at grass root levels.

Constitutionally for example in Uganda, it is the role of the citizens to ensure that service delivery is effective and efficient as already planned by the central government for example. Therefore, the general public plays an important role in ensuring effective and efficient service delivery. As one scholar argued that “Service experiences are the outcomes of interactions between organizations, related systems/processes, service employees and customers” (Mary Jo Bitner, William T. Faranda, Amy R. Hubbert and Valarie A. Zeithaml [Received June 1996 Revised January 1997])[i] therefore the community is the sole controller of SD all over the world.

In some cases, consumer inputs are required to aid the service organization in creating the service (moderate level of participation). Inputs can include information, effort or physical possessions. All three of these inputs are required for a CPA to prepare a client’s tax return effectively: information in the form of tax history, marital status and number of dependents; effort from the client in putting the information together in a useful fashion; and physical possessions such as receipts, past tax returns, etc. Similar types of information, effort and possessions are required when the customer is an organization seeking to outsource services such as payroll, customer database management, or tax accounting.[ii]

In some situations, customers can actually be involved in co-creating the service (high level of participation). For such services, customers have essential production roles that, if not fulfilled, will affect the nature of the service outcome. All forms of education, training and health maintenance fit this profile. Unless the customer does something (e.g. studies, exercises, eats the right foods), the service provider cannot effectively deliver the service outcome.[iii] Similarly, an organization seeking training services for its employees will need to help define the nature of the training, identify the right employees for the training, provide incentives for them to learn and facilitate their use of the training on the job. If the organization does not do this, it and the employees involved will not receive the full benefits of the service.

Customers’ roles in service experiences
Within the levels of participation just discussed, customers can play a variety of roles. It is believed without doubt that;

§  The customer is productive resource;
§  The customer is contributor to quality, satisfaction and value; and
§  The customer is competitor to the service organization.

And in our case on Public Service delivery, service recipients are the customers and the Government or State is a service provider.


Scholarly Chronology of customer participation

Author
Major customer participation issue addressed

Lovelock and Young (1979)
Service firms should be encouraged to involve customers more in production in order to increase productivity

Langeard et al. (1981)
Using seven service dimensions to discriminate among groups, authors segmented consumers according to their willingness to participate as service co-producers
Bateson (1983; 1985)
Demonstrated empirically that, across several service industries, a portion of customers’ finds self-service intrinsically attractive. Also found a portion of customers who are not at all interested in selfservice
Mills, Chase and Margulies

Improved service performance can be attained by viewing the (1983) client/customer as a “partial” employee
Bowen and Schneider (1985)

Advocated the employment of organizational socialization tools to provide customers “realistic previews” of their forthcoming service experience
Silpakit and Fisk (1985)

More clearly defined the concept of customer participation.
Proposed a theoretical framework for “participating” the service encounter, i.e. maximizing the consumer’s participation in the
service
Mills and Morris (1986)

Advocated viewing clients as “partial” employees of service organizations; this perspective guided development of a model of client involvement stages
Larsson and Bowen (1989)

Advocated use of script theory to socialize customers as “partial” employees of the service organization, so that the firm can reduce uncertainty in service operations by clarifying appropriate customer behaviours
Kelley, Donnelley and Skinner (1990); Kelley, Skinner, and Donnelley (1992)
Suggested organization socialization process as means for customers to learn participation roles. Empirically assessed the level of organizational socialization of customers in a financial services setting. Higher levels were found to be positively related to several factors, including customer satisfaction

By; Julius Byaruhanga 

[i] Mary Jo Bitner Arizona State University, Tempe, Arizona, USA, William T. Faranda, University of Virginia, Charlottesville, Virginia, USA, Amy R. Hubbert University of Nebraska-Omaha, Omaha, USA, Valarie A. Zeithaml, University of North Carolina, North Carolina, US 1997. Customer contributions and roles in service delivery
[ii] Ibid
[iii] Ibid

TAXATION KEY TO SERVICE DELIVERY; RESEARCH PAPER ON THE IMPACT OF GRADUATED TAX SUSPENSION ON LOWER LOCAL GOVERNMENT PERFORMANCE (KANUNGU DISTRICT UGANDA)





FACULTY OF SOCIAL SCIENCES
TOPIC: THE IMPACT OF GRADUATED TAX SUSPENSION ON LOWER LOCAL GOVERNMENT PERFORMANCE IN KANUNGU DISTRICT

DISSERTATION SUBMITTED TO DEPARTMENT OF PUBLIC ADMINISTRATION AND MANAGEMENT IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF BACHELORS DEGREE IN PUBLIC ADMINISTRATION AND MANAGEMENT OF UGANDA CHRISTIAN UNIVERSITY

BY
BYARUHANGA JULIUS
No Person is allowed to download this Document without the authorisation Author


 

Declaration

I Byaruhanga Julius declare that this dissertation is my own original work and that it has not been presented and will not be submitted to any other University for a similar or different degree award.
________________________                                                _____________________
BYARUHANGA JULIUS                                                               Date

I dedicate this book to my Parents: Rev. Can. Bernard Byamugisha and Mrs. Faith Byamugisha. Their love for education and hard work towards raising my tuition became a motivating factor that contributed to achieving my education career and making my dreams come true. It is also dedicated to my brothers Brian, Paul and Amos Musinguzi all my sisters and friends for technical and moral support.


I first of all thank the Almighty God for protecting me and guiding me through my education and more so completion of this research. I acknowledge my efforts towards the completion of this book and compilation of all the data necessary for this dissertation to be in place.
I am greatly indebted to a number of people who technically, collectively, financially, morally and materially contributed towards the successful completion of my research for this book that started on 3th May2009 and ended on 8th July 2009. Primarily I would like to acknowledge the assistance rendered by Mr. Tabaro Robert my University Supervisor and Mr. Katusiimeh Meshach for helping me and supporting me in research activity I have been carrying out in the field and also in approving the dissertation.

In a unique manner, I sincerely register a vote of thanks to my parents; Rev. Can. Bernard Byamugisha and Mrs. Faith Byamugisha because of their financial, technical, and moral support.  My gratitude also goes to Mr. Musinguzi Amos for helping me in providing some information to help compile my data and even assisting me in some activities.  Like any other research, my research involved contributions of many institutions, individuals and organisations for it to be accomplished therefore, a lot of thanks go to all the field respondents for giving me all the necessary information needed for this dissertation to be compiled.  
May the Almighty God bless them all!       


ACAO             Assistant Chief Administrative Officer
CSOs               Civil Society Organisations
CBOs              Community Based Organisations
ACCU             Anti-Corruption Coalition Uganda
CAO               Chief Administrative Office
GTC                Graduated Tax Compensation
HR                  Human Resource
LC                   Local Council
CG                  Central Government
LGDP             Local Government Development Programme
LGFC              Local Government Finance Committee
MOLG            Ministry of Local Government
NAADS          National Agricultural Advisory Services
NGOs              Non-Governmental Organisations
PAYE             Pay as You Earn
GT                   Graduated Tax
RC                   Resistance Council
SWGs              Sector Working Groups
TC                   Town Council
VAT                Value Added Tax
LGs                 Local Governments
LLGs               Lower Local Governments
URA               Uganda Revenue Authority


LIST OF TABLES AND GRAPHS
Table 1 Sample selection_____________________________________________  22
Chat 1 A pie chart showing the category of respondents by age______________  28
Chat 2 A pie chart showing respondents’ category by education levels________   29
Chat 3 Pie chart showing category of respondents by sex__________________    29
Graph 1 A bar graph showing respondents from each sub-county___________     30
Graph 2 A bar graph showing the marital status of respondents____________      31
Table 2 Statistics on people’s opinion on Graduated tax suspension and service delivery________________________________________________________       31
Table 3 Classification of LG sources of revenue________________________       35
Graph 3 A bar graph showing findings on respondents’ opinion on the total suspension or return of GT____________________________________________________           40
Table 4 Appendix 2 Budget________________________________________        56
Table 5 Appendix 3 Work Plan / Time Table__________________________          56

Table of contents

 

ABSTRACT

The aim of the study was to assess the effects of the suspension of graduated tax in the lower local governments’ service delivery. The findings reveal that GT formed a major source of the local revenue collection and this made it easy for the lower local governments to deliver some services to the people without depending so much on the central government as it is today. GT was used to fund schools (both government and private), pay workers, garbage collection, and routine road maintenance, buy medical equipment and furniture for schools. GT was crucial for the functioning of lower local governments. Its suspension brought a very big task of finding about 59.0 billion Uganda shillings to replace it.

With the suspension of GT, there were many negative effects that were faced by the lower local governments. They would no longer render services as required by the Act. They resorted to raise revenue from road side markets; impromptu road blocks to tax any one taking any saleable commodity to the market, toilet tax, bodaboda tax and various forms of licenses. Government soon banned these collections making local governments financially bankrupt.
In order to alleviate this problem; the researcher went to Kanungu District in an attempt to find other sources of local revenue acceptable to Government. Based on the Mukono District findings, it is recommended that new sources of revenue for the lower local governments include land tax, property tax, parking fees, taxes on charcoal and cattle, introduction of indirect taxes on essential household consumption, VAT, introduction of local government matching grant. It is also suggested that the new introduced taxes should be acceptable by sensitizing payers on the need to pay taxes. Without paying taxes, services cannot be provided. However, collection of these taxes should be made easy in order to avoid the weaknesses that were associated with GT collection.
The dissertation is presented in five chapters:

Chapter one deals with the introduction, statement of the problem, objectives of the study, scope of the study and justification of the study.

Chapter two deals with the review of the literature on the various aspects of paying this kind of tax and Chapter three deals with the methodology where it states the research design, geographical area of study, topography of Mukono District, study population, sample size and sampling procedure, data collection techniques, data analysis and presentation, ethical considerations and problems encountered in the study. Chapter four covers the findings of the research and chapter five looks at the summery of findings, conclusions and recommendations.



Chapter One

Background

1.0 INTRODUCTION  

This study is about the Impact of graduated tax suspension on lower local government performance in Kanungu district. This chapter is about the background of the study, problem statement, general objectives, specific objectives, and research questions, scope of the study, methodology and significance of the study.

1.1  Background  

Graduated tax (GT) has a long history in Uganda. It was introduced during the colonial days as a replacement of the hut tax. Prior to decentralization, GT contributed to the general government revenue base therefore, graduated tax constituted a major source of local revenue for local governments. In Uganda however, when decentralization was introduced in the early 1990s, GT has since been collected by local governments. Research from six districts (Arua, Kamuli, Masaka, Mbale, Mubende and Ntungamo) indicates that GT accounted for 60-70 percent of local revenue. For local governments, therefore, GT was the most important source of locally generated revenue. The revenue from other local sources such as market dues, park fees, business licenses and property tax bring in less revenue than GT, except for Kampala City where property tax alone yielded more revenue than GT. Despite the large share of GT in locally generated revenue, the share of GT in total local government revenue was about 5%. Therefore, in the big scheme of things G-tax could be done away with and local governments would not cease to exist.  Market  dues,  on  the other hand, account for about 5 percent of locally raised revenue and less than 1 percent of total local government revenue,  yet  they  are  a  much  bigger burden  to  the  individual  taxpayer  than Graduated tax.[1]

Graduated tax is mentioned in the constitution of the Republic of Uganda as one of the taxes that local Governments can derive revenue from (Article 191(2) of the 1995 Constitution of the Republic of Uganda). The fifth schedule of the Local Governments Act, 1997 further specifies that graduated tax be collected from all able bodied male persons above the age of 18 and all able bodied women engaged in gainful employment[2]. Graduated tax constituted a major source of local revenue for local governments. According to studies undertaken by the Commission, graduated tax contributed to about 75% of total local revenues that accrued to rural local governments in 1997/98, and about 35% of revenues to urban ones in the same year[3]. Despite the significance and importance of the tax to local governments, there was pressure from some politicians to abolish the tax all together, arguing that it is primitive and crudely collected.[4] Even with the compensation for the graduated tax abolition, service delivery and performance in Local Governments (LGs) have remained a problem in many Districts across the country.

1.2 Problem Statement

Irrespective of graduated tax abolition, service delivery has remained constant in lower local governments in Kanungu district. Graduated tax was suspended due to some of the reasons that were being put across by some politicians which include; Graduated tax had a bad colonial legacy associated with forced hard labour Graduated tax had been in practice regressive meaning that the tax rate actually would fall as income increases and this gave a negative impact on compliance. However, as a result of Graduated Tax abolition in Uganda, service delivery and performance of LGs in Kanungu district irrespective of graduated tax compensations that the government has put in place has remained a mystery and insufficient. According to the District planner’s Paper presented to the council in July 2009, Kanungu district which is one of the districts in Uganda still face a big challenge in implementing some of the programmes which were being implemented using the GT. More so, according to the research carried out by the LG Finance Commission in Financial Year 2007/8 some LGs opt not to share the little GT compensation Fund with LLGs hence paving a big constraint on LLGs operations. This however, this also happens in Kanungu District according to the Paper presented by the CAO Mr. Joseph Byaruhanga in a council session in July 2009. However, also according to the ACAO in his speech on Labour day of 2010 some LLGs are cheated on the rate of GT compensation funds disbursed Therefore, the LGs that share are very few and this means that even the resources are not enough for them as it is stated in the same report that “the districts that share with their LLGs had worse deficits in wage gap, and Councils failing to sit, and general negative impact on payment of utilities and many others. Findings also have it that the rate of service delivery in the district mainly in health, education and transport sectors has reduced due to GT suspension.

1.3 Objectives          

       1.3.0 General Objective

To find out the impact of Graduated Tax abolition to service delivery in LGs and Lower Local Governments of Kanungu District

       1.3.1 Specific Objectives

1.      To identify the rate at which services are delivered after Graduated Tax abolition in LGs compared to before the abolition.
2.      To identify the challenges faced by LGs in delivery of services after Graduated Tax abolition.
3.      To identify the sources of revenues that finances the activities of LGs after the Graduated Tax abolition in Kanungu District.  
4.      To find out and establish respondents’ opinions on viable ways of financing LGs

       1.4 Research questions

What are the sources of revenue?
How do you compare the performance of LG in service delivery before graduated tax suspension and after its suspension?
What have been the challenges faced by LGs in delivery of services after Graduated Tax suspension?
What do you think are the viable ways of financing LG programmes?  

 1.5 Scope

The scope is further divided into subsections these are; content scope, geographical scope and time scope. These describe the content to be covered, area of study and time spent in the field among others.

       1.5.0 Content scope

The study was limited to the impact of graduated tax suspension on service delivery and local government performance in Kanungu district. The researcher investigated the methods used, challenges and suggests possible solutions to the study problem.

1.5.1 Geographical

This study covered an area of four sub-counties that is Kanungu Town Council, Rutenga, Kirima and Kayonza. The researcher studied these areas mainly because the issues in the above mentioned areas are more evident and observable and they are easily accessible by the researcher.

       1.5.2 Time scope

The research study looked at the current years (2009-2010) and the past years 1999-2000) when local governments were undertaking the collection of graduated tax and how they are operating today without graduated tax in relation to how they used to operate and deliver services. This particular time was chosen because it coincides with the increasing rate of poor service delivery and poor LG performance as indicated by LG finance commission that departments of finance, Administration, Police prisons, Human Rights, Planning and many others are not fully funded. Therefore, the study was done in the period of two months of June and July.

       1.6 Justification of the study

The study intended to find out the problems associated with graduated tax abolition and how they affect performance and service delivery in LG and LLGs of Kanungu district.
The recommendations made by this study will help government to;
Discover other sources of revenue the LGs can use to raise some income to fund the projects at hand. It was also able to understand the causes and effects of poor service delivery and performance in LGs mainly in LLGs therefore are able to find possible ways of managing service delivery. This study was to provide a solution to poor service delivery and performance of Local Governments. Therefore it will be important by giving the solutions to the problems associated with service delivery and LG performance due to the suspension of graduated tax. Therefore, this research will be relevant to all citizens not only in the district but also at the national level.

It also intended to enable the researcher to learn more on how service delivery in Kanungu district LG is conducted and managed even after suspension of GT. It also helped the researcher to achieve his academic career and acquire a Bachelors degree in Public Administration and management.  

The research will also help the readers are able to understand what makes service delivery and performance in LGs a success or a failure. It will also help them to refer to it in case they are doing similar or related study. Hence it will act as a reference and a guiding tool to readers and other researchers.

Chapter Two

Literature review

       2.0 Introduction

This section mainly focuses on the study of already established by scholarly academic work, literature, theses and theories by various scholars and writers.
The researcher have had the duty to apply already established theories or concepts on LGs, Service delivery and role of LGs in service delivery irrespective of graduated tax abolition. It will also look at the opinions of most scholars and writers about service delivery and LG performance, sources of revenue for LGs, challenges faced by LGs in service delivery and people’s perception on LG financing.

      2.1 Concept of Graduated tax

 A graduated tax system establishes a standard rate up to a certain threshold of capital value, which every property pays, then properties whose capital values exceed the threshold pay an alternate rate on the surplus. The graduated rate could be upward, as in the income tax system, were the surplus amounts over the threshold pay a higher tax rate or it could be a downward system were the surplus amounts over the threshold pay a lower tax rate. The two figures below illustrate the two different types of graduated tax[5].

The introduction of a graduated tax either for the top 25% or the top 50% results in a more progressive property tax system than the current rental based system. However it causes an increased tax burden on the lowest three quarters of properties when compared to a discrete capital value (uniform rate) system and makes the property tax system more complicated to understand. The adoption of a downward graduated tax rate would have to be justified on the bases of restoring the balance between the ‘ability to pay’ and the ‘provision of services’ principles.[6]

The graduated tax in Uganda contributed to overall repressiveness of local taxes when  if it is applied in practice at the basic level rate that is set by the government that is shs3000=. Graduated Tax has a history of being a subject to extensive political interference. However, its collection methods were of harassment and oppression of tax payers before its abolition[7] which was unacceptable in a Human Right perspective. Furthermore, although the number of graduated ax bands was reduced to 17 in March 2003 from 22 in 2001, it was still a strikingly complex and impractical when compared to the 4 bands of PAYEE income tax[8]. However the issue of whether graduated tax should be abolished was raised on several occasions in those years and it was also experienced in Tanzania as well. However, this research intends to look at the implications of the abolition and people’s response now towards the abolition including Civil Servants. Graduated tax was mainly abolished on political grounds in a way of looking for support from tax payers who were oppressed and treated in a wild way by tax collectors of the time.

Therefore, the suspension of Graduated tax exactly has impacted service delivery and performances of LGs in most districts of Uganda most especially rural districts like Kanungu District in this case. This is due to the fact that Decentralization mainly has to depend on the Local revenues for the dairy running on its activities. For example according to (Elliott Green 2007) the standard reason from creating new sub-national units in developing countries is to improve service delivery and developmental out comes)[9]. There was initially a problem that money was not enough to really carry out important projects for the villages were wide spread irrespective of the local revenue that was transferred to LC1 that is 25% of locally collected revenue according to (Anne Mette Kjaer Geneva 9-10 December 2006. When services are not delivered because of the abolition of graduated tax problem, still accountability is not given to people and according to Anne Mette Kjaer, the character of accountability is very clearly reflected in the process of LG tax collection and service delivery since this is where local authorities and residents have a face-to-face encounters[10].

In the recent years there has been paying of graduated tax by various citizens across the country. Studies have shown that the abolition of graduated tax has pulled down service delivery and performance of LG more especially LLGs. 

While many studies/ scholars have carried out research in service delivery covering different issues including graduated tax in third world countries, gaps remain on how they relate to LG performance and service delivery in LLGs (LG finance commission structured public hearing on the finance of LGs in FY 2007/8: 19). As a result of deficits, LGs have experienced a negative effect on their budget performance. Development and recurrent cost cannot be met. It is clear that Departments like; Finance, Administration, Police, prisons, HR, Planning and Council that do not directory benefit from conditional grants have failed to implement their planned activities in time. They have failed to meet the some obligations like debt payments. LGs propose that these departments should get some kind of special conditional grants straight from the Centre[11]. However this will be challenged by my research in that as they receive conditional grants still it will not be easy for them to operate because there are some other activities that may not be funded by the Centre and which may also promote effective service delivery. 

It is important also to note that a number of reasons were raised by many stake holders about the collection and administration of Graduated tax and there included among others;  
Local governments should, with the assistance of the Ministry of Local Government, increase sensitisation and promote transparency by publishing tax registers and projects undertaken using graduated tax contributions

Local government councils should adopt simple systems of motivating collectors, assessors and supervisors (including LC1 officials)

Local governments should provide tickets on time and guard against counterfeits

Local governments should be encouraged to explore privatising assessment and collection operations (each to independent agencies) so as to reduce the effect of political interference

Local governments and especially sub-county councils should improve on record keeping and involve LC1s who are likely to identify taxpayers more reliably

Local governments should be encouraged to identify and reward most compliant taxpayer say by sex and social status

Local governments should explore collections through payment by installment throughout the year or by harvest season.[12]

2.2 Service delivery under LGs

Service delivery is a manifestation of good governance.  Public services are those services provided by governments (local, municipal, or larger-scale) to the public. The need for services that no individual can or will pay for, but that benefit all by their presence, is one of the justifications for taxation[13].  Examples of such services are sewage, trash disposal, and street cleaning. On a larger scale, public education and public health services (in countries that have them) are also public services. Public service delivery is the implementation of those services and making sure they reach those people and places they're intended to.

The LCs is expected to spearhead grassroots development. A departure from the past practice, where district Councillors were elected by an electoral college, the new constitution provides for the election of the chairperson and members of the district councils through universal adult suffrage. The district Chairperson is the political head of the district. In city or municipality or towns the Chairperson carries the title of a Mayor[14].

The LC system introduced fairly significant changes, which clarified the earlier confused line of accountability and streamlined the procedures. The Council now is the supreme political organ in its jurisdiction. At the district LC 5 level for instance, Chairperson, who is the political head of the Council, forms the executive wing together with the core members of the Councilors in important functions. The core Councilors is called Secretaries of sector committees: finance and administration, production and extension services, education and sports, health and environment, and works and technical services. The Council also forms a legislative forum where all elected Councilors serve as representatives of the people. The technical staff under the Chief Administrative Officer (CAO), who is the head of the civil service, implements policy decisions of the Council[15].

In addition, there were significant changes to improve the previous RC system. First, while the RC was a five-tier system, the LC has basically three levels. Although there are still LC 2 and LC 4 units (which are equivalent to RC 2 and 4 respectively), they are not essential in delivering public services. Since RC 3 is the focal point for such services, it enjoys the corporate status, and is now the target of various institutional building efforts. Second, in the RC system, RC 1 leaders were elected by universal suffrage of adults by lining behind the candidates. This form of direct election did not apply to the upper level elections. Therefore as the Councils moved from grassroots to upper levels along the hierarchy, the degree of reflecting public views was reduced. In the current LC system, the range for direct election has significantly enlarged. Additionally, secret ballot is a more common method of voting with the exception of selecting women representatives by lining behind the candidates. Most important is that the election of LC 5 Chairperson, equivalent to the governor in many other countries, is now a secret ballot of universal adult suffrage. Third, women’s representation has significantly improved. While minimum requirement of female representation in the RC system was only one out of nine Councillors, now it is at least one third of the entire representatives. Fourth, during the RC system, discharging responsibilities as Councillors were totally dependent on voluntarism without any official remuneration. Now core members of the LC are paid full time at LC 3 and 5 levels 9 this has undoubtedly contributed significantly to the improvement of work incentives of the Councillors. Fifth, reflecting experiences of earlier districts to manage delegated funds by the central[16].

The current structure of the local council system in Uganda represents a hierarchy of local representation. The basic unit of local government is the district and is governed by the District Local Councils, referred to as LC 5. Districts, consist of sub-counties LC 3 and sub-counties consist of parishes and these are similarly governed by parish councils, known as LC

The parishes consist of the smallest political unit, governed by the village councils, known as LC Power originates from the village (LC 1) in both rural and urban areas. All people resident in a jurisdiction area constitute a council at the respective level. At all levels from LC 1 to LC 5, there is an executive committee. These committees consist of line officials: Chairperson, a General Secretary, and Secretaries for Women, Finance, Security, Youth, Information, Mass Mobilization, Social Services and Education. The committees have statutory power to make decisions pertaining to the development of their local areas, to administer local justice through LC courts, and to mobilize local involvement in development projects. The different local government levels and city or municipal councils or town councils are a corporate body and enjoy a substantial measure of autonomous local decision making. Local administrative and technical staff is answerable to local councils, and not central government line ministries. The power to appoint persons to hold or act in any office in the service of a district or urban council, including the power to confirm appointments, to exercise disciplinary control over personnel is vested in the district service commission. Urban councils through the District Service Commission now appoint Town Clerks who are supposed to serve as the administrative heads of the urban councils.[17] The Town Clerk is responsible and subject to the general direction of the Mayor or Chairperson and the Council. The current program of decentralization which is being refined and operationalized by the Decentralization Secretariat has now been implemented in all the 45 districts of the country. The objective of the reforms is to create a local government system that is “democratic, participatory, efficient and development-oriented.” The specific objectives of the decentralization policy and programs are as follows:

To transfer the real power to the districts and thus reduce the load of work on remote and under resourced central officials;

To bring political and administrative control over services to the point where they are actually delivered; thereby improving accountability and effectiveness, and promoting people’s feeling of “ownership” of programs and projects executed in their districts;
To free local managers from central constraints as long term goals allow them to develop organizational structures tailored to local communities;
To improve financial accountability and responsibility by establishing a clear link between the payment of taxes and provisions of services they finance; and
To improve the capacity of local councils to plan, finance and manage the delivery of services to their constituencies. 

However, this was planned when graduated tax was still being collected from tax payers and as mentioned above the research that has been put across does not show how all this can be achieved mainly in LLGs amidst little compensation which does not reach LLGs and which in mainly conditional. Therefore, this research will be in position to identify possible sources of revenue for both LGs and LLGs.

2.3. Sources of revenue in local governments

It is also believed that there are various sources of revenue that help local governments to fund their activities and improve on service delivery. The following are the sources of revenue for local governments P: 4;[18]
Local Hotel Tax; LGs in Kanungu district collect taxes from Hotels that operate in town councils, markets and other trading centres. According to Musinguzi Amos a Hotel owner, LGs collect some amounts of money from them on a weekly basis. This is also in reference to LG finance commission report for FY 2007/8 which says that LGs collect taxes from hotels and Lodges depending on their rate of operation.

Property rates are also among the taxes collected in LGs; these are said to be taxes levied on the property one owns. According to LG finance commission report FY 2007/8, property taxes are levied on the amount of property an individual(s) own. This was also found out in the findings that Kanungu District LG collects that type of tax.

Market dues; these are also referred to as “obusuuru” meaning they are taxes collected from people in markets and those selling commodities in market places. There taxes are said to be among the major contributors of local revenue in Kanungu District LLG. For example “We get much money from Rutenga Market and put at the sub-county to do government work” Twesigye Caleb a market tenderer said. According to Odd-Helge Fjeldstand Lise Rakner (2003) most LGs in Africa get much of their local taxes from Market dues[19].

Trading licenses; these are taxes levied on shop or hotel owners to authorise them to operate in a given trading centre or any other urban centre. These are also said to be among the major forms of taxes collected by LGs country over. According to a speech made by the District planner Kanungu District LG in July 2010, Trading Licenses were the major contributors of locally collected taxes in Kanungu district in FY2009/2010.

Liquor licenses; these are taxes levied on local brews. “In Kanungu District LG most especially Kirima Sub- County, Liquor licenses contributes over 20% of the local revenue collected in that sub-County” District Planner Kanungu District LG said.

Permits for stage plays and public entertainment; these are fees charged from local artists who want to perform in a given area. However, findings have it that these contribute less to the local revenue in Kanungu District LG.

Fish licensing fees; these are charges levied on fishing companies or groups. In Kanungu District LG, this is done in Kihiihi sub-County on fishing groups on Lake Edward. However, According to Helge Fjeldstand Lise Rakner 2003, most countries including Uganda get much income from the fishing industry.

Fines under the Public Health Act; this is money got from law breakers who have been charged by courts. That is both Local/Village courts and the Magistrate courts. This however contributes less income to LGs most especially in Kanungu District LG.

Registration fees; this is money got from registration of clubs, organisations like CBOs, CSOs, NGOs, Business companies and Schools among others. They are also among the major contributors of revenue in LGs countrywide. Under this there is also an independent fee called Parking fees; these are fees collected from taxes and buses in parks. They are mainly collected in TCs and cities across the country where there are many taxes and buses working. They are also chief contributors of revenue to LGs in the country.

Another source has been the local service tax. Under this Tax, all practicing professionals such as lawyers, teachers, doctors, engineers are required to pay a tax which ranges from Shs5000 to Shs100, 000 per person per year. The argument in support of this tax is that the suspension of Graduated Tax created a funding gap in the local governments with in Kanungu District.[20] Therefore the Local Service Tax is to cure this problem. Under the new law, the non-professionals who are required to pay the Local Service Tax are people who are carrying out commercial farming on more than two acres of land or have more than 20 cows.       
Toll on roads, bridges, ferries maintained by the District Government; findings also have it that Kanungu District LG collects road toll taxes in Rutenga Sub-county in Kanungu-Kabale Boarder. However, it is also important to note that such taxes are collected elsewhere in LGs across the country.  

Rent for land, buildings, equipment, machinery and vehicles. These are taxes collected from rental land, buildings equipment and machinery being used by individuals or companies to generate some income. According to The District Planner Kanungu District LG, such taxes are collected from ox ploughs, land in towns, rental houses and trucks among others.

Fee for major industrial exhibitions and other public events organized by the District Government; any exhibition or trade shows organised by either government or organisation like a trade company is paid for. Such money goes to the treasury of LGs to boost its Local revenue collection.

Loyalties; these create awareness to LGs and other stakeholders on the LGs loyalties entitlement under the Mines Act 2003, the Electricity Act, and the Wildlife Act 1999.[21]
It is however important also to note that these revenue sources vary from LG to LG based on economic practices and gifts of nature/Natural endowments among others. The procedure for managing and collecting local revenues from tax payers also differ from one tax to another. The identification, management and collection of local revenues require specific knowledge and skills that are critical to enhance compliance.

Conditional grants from the central governments; LGs country over, get much of its income in terms of revenue from the central government conditional grants. This is the money sent or allocated to LGs to specifically implement some LG projects and programmes.  Conditional grants however though allocated to specific activities according to the ACAO Kanungu District LG when activities are implemented and funds remain they can be transferred to other activities. According to article 158 of the Constitution of The Republic of Uganda, it is also from the consolidated fund that salaries of workers are got.

Unconditional grants; these are funds from central government to LGs that help to run other programmes but not directed to specific programmes. It is from these funds that staff allowances for daily monitoring and evaluation of activities are got. Un conditional grants more so act/help in the daily operation of the district.

2.4 Challenges faced by local governments in delivery of services

It is very clear that there are problems in the arena of financial management and this is reflected in the very poor audit reports received by municipalities and Local Governments. A key cause of this problem is that there is a critical shortage of accounting and financial skills available in the municipalities and other Lower Local Governments with in mainly third world countries. This is not surprising. This is however related to poor accounting skills mainly with in the accounting officers in Lowe local governments and Local governments. By improving a number of skills municipalities may be better able to deliver services effectively and efficiently from inside. Better communication between the local governments and citizens will help council determine the needs of the community and whether they are being met. Improved financial planning will help find the best possible ways to use available funds. Better technical skills will improve delivery of particular Local services. The cause of this critical problem is the lack of skills of the support and entry level staff within the finance departments.

Many Countries, however, are unable to deliver services to residents/citizens of whom it might be because of lack of finances or lack of capacity to provide a good service at an affordable price. Such countries should find other ways to ensure that the services are improved and reach the people most in need of them. For example most developing countries like Uganda first seek for donor support to deliver even services which are cheap and can easily be affordable like construction of local dispensaries and schools.
Poor financial control procedures and time allocated to addressing audit queries detracts severely from service delivery. Most countries set rules and procedures to manage finances but few try to follow up and take responsibility of knowing whether those rules and procedures are followed and implemented. In so doing, most public officers will mismanage finances and eventually services will not be provided. For example in most LGs in Uganda local revenues which are supposed to be used to deliver services to the citizens are at times spent from the collecting place in other words mismanaged and at times there is no follow up done by the authorities.

Administrative Red Tape; Although the intent of the Local Government Act of 1997 is to devolve power to lower tiers of government and the whole government as a whole, in the rural areas as well as urban centres, a degree of administrative bureaucracy and donor influence still exists and this hinders service delivery most especially in LLGs. This stems from the tendency of the higher administrative echelons to exert hegemony over local government bodies. Once can only surmise that this problem is a transitional one and that as full-scale decentralization of administration is consolidated in the districts. The need for protracted reference by the lower local councils to higher councils will become less common.[22] This has still hindered the service delivery process because at times LGs/governments do not have enough powers to spend some money like the balance from the conditional grants and some money from donors which come with some strings attached or ear marked for certain activities and this is a threat to service delivery.

Civil wars and military coup also is a barrier to service delivery mainly in developing countries like Uganda. For example, in the mid 1960s, Uganda had one of the best health care systems. However, the military coup of Idi Amin in 1872 followed by the civil war, economic decline and structural adjustment related cuts that took place between 1976 and 1988 adversely affected public health service delivery systems. As a response to such problems, Government embarked on, health sector reforms in 1987 in form of broad decentralization of health services, privatization, broadening the health financing to introduce user charges and community prepayment schemes on public facilities and broadening the provider mix with emphasis on effective use of nongovernmental resources, which all aimed at freeing resources that could eventually be spent on the poor.[23]

The destructive individual actions act as a barrier to service delivery in most countries. The destructive individual action is a strategy adopted both in the living and industrial locations in the city of Dar-Es-Salaam, by individuals and by industrialists respectively. In their self-initiatives to provide themselves with basic public services, which the city council has failed to provide, households and industrialists adopt strategies, which jeopardize public interests in the community. The strategy carries along with it a lot of short run and long run negative effects not only to the individual but to the entire urban population and the environment as a whole. For instance in solving the problem of insufficient availability of officially surveyed building plots, residents have adopted a strategy of building their houses in un-surveyed areas without seeking any official permission.[24]

Failure of social groups to be incorporate in the development process has been also a barrier to service delivery in most countries where by the citizens do not take up what the government has put in place.  Recent reforms, especially those focusing on poverty eradication, have sought to incorporate all social groups in the development process. However, the politics of inclusion have been complicated by the sheer number of interventions undertaken so far as well as the number of groups engaged in the exercise. However, the challenge has once again led to the need for strengthening the state, even at the local level. In many African countries, the creation of effective local institutions to manage the various interventions necessitated by decentralisation has only just begun. It will thus take a while before the local level tender boards, drug procurement procedures, auditing systems, sanctions for poor performance as well as accountability to the Centre will work in practice for effective service delivery. Also of interest is how local leaders will demonstrate accountability to their constituencies.[25]

Countries where Local Government Councils have very little powers over their employees becomes hard for them to ensure efficient performance and service delivery. In fact, according to the 1967 Local Administration Act, even the smallest employees in local government had to be appointed by the President. (Nsibambi1998). This was the state of affairs until 1986 when the National Resistance Movement under Museveni captured power.[26] This therefore slows down the rate of service delivery in such countries where decentralisation is not well practiced.

Corruption among Public and Civil servants and politicians also is a threat to service delivery in most countries mainly of Africa. For example Hon Jim Muhwezi was censured by the 6th Parliament on grounds that he had abused office by peddling influence to get shares in Crane Bank. However, in 2001, he was voted as a Member of Parliament for Rujumbura County, and at the centre of a scandal involving management of the Global Fund to fight Aids, Tuberculosis and Malaria; and later the Global Alliance for Vaccines and this slowed down the rate of health service delivery in Uganda at that time it terms of ARVs supply and Immunisation.[27]

Poor technology in most countries and backwardness of people on the use of new technologies most especially in third world countries has slowed down service delivery. The world we know and understand is rapidly changing and this impact on social, cultural, political and economic relations in society in terms of service delivery. Information Technology has been cited as one of the more dominant forces creating accelerated change. New information management technologies have emerged making it possible for government to more effectively manage information as a strategic resource, be more responsive and thereby attempt to forge a better relationship with citizens. However, it is adopted I very few countries mainly because at times less than 20% of the population can use such technologies
Poor Sector Working Groups; Sector Working Groups (SWGs) have been institutionalized in Uganda’s planning and budgeting process since 1996 and represent the fora where central (finance, public service, local government) and line ministries (e.g. health, education) and external stakeholders, including donors and civil society coordinate sectoral planning and budgeting.  In the 2001/02 budget cycle, 16 SWGs were active, of essentially three generic types (Fölscher, 2001). Advanced SWGs, involving health, education and roads, were characterized by their focus on further sectoral prioritization and additional in-depth work on pay reform in addition to issues standard SWGs considered covering analysis of past sector policy performance, and planned policy, outputs and activities[28]. However when these working groups are poor in both planning and budgeting, service delivery is hindered at times.

2.5 People’s perception on local government financing  

According to Local Government Sector Investment Plan 2006-2016, development planning and resource allocation is done through planning and budgeting. This process is a policy embedded in the LG Act for LGs to develop three-year development plans and budgets. However, the challenge is that there is less inclusion of village level and parish level priorities in the sub-county/division plans. Therefore, this has evidently lowered the rates of local financing most especially at village and parish levels.
 
According to Ministry of Local Government Decentralisation Policy Strategic Framework November 2006[29], local governments have inadequate revenue for financing decentralized services therefore this makes unfunded mandates a reality. According to the same book, the cost of service delivery has not yet been established and the national standards of service delivery are yet to be determined for the majority of sectors thus making it difficult to determine the exact level of funding requirement. It is also said that Local governments find it difficult to provide for the operation and maintenance of their investments. 

Chapter Three

Research Design

         3.0 Introduction

This chapter provides information on data collection and the methods of data analysis. It also presents statistically information on the study, nature of the data used and the problems that are likely to be encountered in the study.

      3.1 Research design

It the research, the researcher used a case study design. This was used because; Case study research excels at bringing the researcher to an understanding of a complex issue or object and can extend experience or add strength to what is already known through previous research. Case study design also emphasizes detailed contextual analysis of a limited number of events or conditions and their relationships.

3.2 Area of the study

The study was conducted in Kanungu district within 4 Sub-counties of Kanungu Town Council, Rutenga, Kayonza and Kirima. Kanungu district is located in southwestern Uganda bordering the district of Rukungiri in the north and east, Kabale in southeast, Kisoro in the south and Democratic Republic of Congo in the west. It has a total area of 1,228.28 sq km with a total population of 204,732. Its administrative headquarters are in Kanungu town about 450 km from Kampala the capital city of Uganda. It has one county, 9 sub counties and 2 town councils. The total number of parishes is 54 parishes with 508 villages. The Northern forms part of the rift valley with undulating plains. The middle part (sub counties of Rugyeyo, Kiriima, and parts of Kanyantorogo) comprise of fairly flat-topped hills with gentle sloping sides and broad valleys. The hills gradually increase in height to the highlands of Rutenga with Burimbi peak of Mafuga being the highest at 822222 ft (2503 m) above sea level. Part of Kihiihi sub county lie in the fridges of western Eastern African rift valley.
               

2.3 Study population
The study population was a specific population of Civil Servants, Politicians, tax collectors Local population/ people above 27-60years of age and Business people because they are believed to be the people with actual knowledge about GT and who could at   least had paid the tax. This is mainly because they were the people that may have experienced the process of graduated tax collection, used the graduated tax, and probably know how LGs operate and deliver services to people and the sources of funding in LGs and LLGs.
Table 1 Sample selection
Respondents

Number
Civil servants like CAO, ACAO, Sub-County Chiefs and Parish Chiefs among others
40
Politicians like District Councilors, District Chairperson LC 5, Chairpersons LC1, LC2, LC3 and Sub-County Councilors.


20
Local population/ people above 27-60years of age

30
Business people
30








 

3.4 Sample size selection and procedure

The researcher used both purposive and random sampling procedure to get the study participants/respondents. This study being both quantitative and qualitative had 120 respondents from all the areas as mentioned above. Purposive sampling category was used to help the researcher reach those few people who actually had the information and knowledge about the topic.

 3.5 Data collection methods and instruments
The study was aided by an interview guide, questionnaire, and secondary data sources.

       3.5.0 Questionnaires

The Questionnaire method was employed which involved closed ended and structured, open and closed ended questions. The questionnaires were distributed to different members of the civil service, public service, business community and other respondents as mentioned above who are identified as capable of giving recorded data on statements and questions that are going to be guiding the researcher in soliciting ideas and opinions about the topic.

The researcher intended to use this method because it is not at times easy to access some people because they are in most cases busy doing some other official work.
It also helped the researcher to get well recorded first hand information that is likely not to be duplicated as I record through interviewing.

This also helped the researcher to get all the information he wished to get well recorded on paper and eliminate misinterpretation of some information because the researcher got enough time to interpret the data collected.

       3.5.1 Interviews

The interview method was used and it involved face to face interaction.  While responding, the researcher noted down on paper their ideas, opinions and suggestions and stand on the research topic. The researcher used the same questions in the questionnaires to administer interviews especially to respondents who were not capable of writing down their ideas and opinions.

Therefore, interviews helped the researcher to get information from people who couldn’t read and write and examined their reactions on the issue of graduated tax suspension.
They helped also in getting first hand information directly from the respondents and also got a chance of asking questions where the researcher failed to understand mainly on the suggestions on where LGs can get more funding.

It also helped to eliminate delays that would have been caused by respondents as they at times take time to respond to questions through responding on questionnaires.
It also helped the researcher in taking clear and well understanding of data directly from respondents. 

       3.5.2 Source of Data

The data comprised of both primary and secondary data
Under the primary sources the researcher obtained data from the respondents as mentioned above.
Under the secondary sources the researcher used old manuals, articles, LG documents for example District Development Plan and other literature that is related to the topic which included literature on graduated tax, articles from news papers, graduated tax journals, presentations made in seminars and conferences and also get some data from the internet. This helped the researcher in getting a variety of information and be able to compare and come up with a clear view on the abolition of Graduated tax.

       3.5.3 Ethical considerations

The researcher ensured that the respondents’ information was kept confidentially and that the study was purely for academic and only was seeking knowledge and experience used when delivering services and their stake on the abolition of graduated tax and sources of revenue to LGs. Therefore, the researcher ensured that any information collected was taken with care and was not used to abuse someone’s rights or victimise any one by ensuring that it was confidential.

       3.5.4 Procedure

The researcher submitted research proposal to his supervisor and was approved. Therefore, he was then able to get the introductory letter from the department of Public Administration and Management- Uganda Christian University-Mukono. The researcher then was also able to get permission from the authorities and response from respondents in the area of study. This enabled him to access information from respondents because he had gained confidence in him that he was not any person’s spy or after anything bad. Therefore, he was guided by the questionnaires and interview guide to get any information and access any research data from respondents.

3.5.5 Problems Encountered in the Study and how they were overcome

Some respondents were too busy. This made the researcher travel several times to their offices hence costing a lot of time and money, at times the researcher was even made to sit and wait for longer hours. The frequent postponement of meeting busy respondents made the researcher incur more costs that were not budgeted for.
The researcher had to look for more money to cater for other days he traveled which had not been budgeted for and in addition to this, he had to follow the schedule given to him by the respondents and he was patient to wait until was attended to.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
Some respondents were not willing to release certain information especially in the finance departments this affected the researcher in that he had to spend more time than anticipated explaining to the respondents the significance of the study and therefore this was resolved by the researcher assuring the respondents that information obtained from them will be for academic purposes only.

The researcher did not have enough money by the time data was collected and the increment in the days to meet respondents as a result of some respondents telling him to come some other days even made it worse. This was solved by the researcher getting a loan from friends whom he had to pay back after a certain period of time.
It was hard to collect data from some respondents as most of the time were out of their offices to the fields and this was solved by obtaining data from the district since some data was already submitted there while handing in their budgets for approval and funding. All in all, the above problems encountered did not affect the quality of this study.

The researcher also faced a problem of long distances with poor means of transport. This affected the administering of questionnaires and carrying out interviews with some respondents. This limited the researcher on the number of people that were reached and hence did not achieve the exact number of respondents that he had anticipated to reach.

CHAPTER FOUR

PRESENTATION, INTERPRETATION AND DISCUSSION OF FINDINGS

4.0       Introduction

This section presents and discusses the findings from the study. The Discussion is based on four issues. This chapter begins with the findings identifying the rate at which services are delivered after Graduated Tax abolition in LGs compared to before the abolition of the tax in Kanungu District. Next is the identification of the sources of revenues that finances the activities of LGs after the Graduated Tax abolition in Uganda. Third is an aim at identifying the challenges faced by LGs of Kanungu district in delivery of services even after Graduated Tax abolition. Lastly it looks at respondents’ opinions on viable ways of financing LGs.

4.1 SOCIO-ECONOMIC CHARACTERISTICS OF THE RESPONDENTS

This looks at the background of respondents in terms of category. It categorises them into age, sex, education background, area of residence and marital status.
Category of respondents by age
This indicates the respondents from different age groups categorised as a way of accessing which age group is best informed about GT suspension impacts.


The category of respondents by age
Source: Field data 
The pie chart above shows that 28.6% of the respondents were between 27-35 years of age, 14.3% of 36-45 years, 24.3% of 46-55 years, 28.6% of 56-75 years and 4.3% of 75 and above years of age. This therefore shows that since the respondents were all believed to be 27 years and above and majority were between the ages of working group, they were able to provide quality information about the study topic.
Educational back ground
This shows the level of education of respondents from the field. It ranges from degree, diploma, certificate, secondary education and others including those who completed primary and those without any kind of formal education.


The respondents’ category by education levels

Source: Field data
According to the chart above, 27.1% were holders of a degree and other post-graduate courses/certificates, 15.7% were diploma holders, 28.6% had certificate holders, 15.7% were secondary school drop outs and 12.9% were in the rest of the categories like not studied, below secondary school among others. Therefore, it is believed that since most of the respondents had achieved some levels of education, then the information got was from an informed point of view therefore of good quality.
Category of respondents by sex;
This indicates the gender of respondents and they are categorised into two that is male and female as shown below;



Chat 3 Pie chart showing category of respondents by sex
Source: Field data
According to the pie chart above, 58.6% of the respondents were male and the remaining 41.4% was female. Since there is a small mergin in the percentgage of female and male respondents, that means the research was gender senstive that is considered all geder types.
Area represenattion/sub-county of residence
This covers the number of respondents interviwed from each sub-county that is; number of respondents from Rutenge, Kanungu TC, Kirima and Kayonza.
Graph 1 A bar graph showing respondents from each sub-county
According to the graph above Kirima and Rutenga takes the highest percentages in terms of number of respondents that is they equally share 57.14% and Kanungu TC and Kayonza equally shares 42.85% of the number of respondents. Many people were selected to be respondents in Kirima and Rutenga sub-counties mainly because they seemed to be the most affeted areas by the GT suspension and also they have a bigger population. Relatively few people were selected from Kayonza and Kanungu TC because they at least experience relatively high levels of service delivery.
Cetegorisation by Marital status
This also categorises respondents in terms of their marital status. They are categorised into married, single and divorced or the ‘other’ category which included Widows and widowers.
Graph 2 A bar graph showing the marital status of respondents
 
The bar graph above indicates that 67.1% of the respondent were married, 18.6% were single and 14.3% belonged to other categories like divorced, widows, among others. Like in any other community in Uganda, most of the people in communities are married. Therefore, the same applies to Kanungu district and justifies why the number of married respondents are high.

4:2 The rate at which services are delivered after Graduated Tax suspension in           compared to             before its suspension.

As found out, it is believed that the rate of service delivery in LLGs has reduced due to the abolition of graduated tax though there are some people who are less informed about it. The following is how people responded towards the rate of service delivery after and before       the       abolition of Graduated tax in their respective sub-counties in Kanungu district. This relates to what Anne Mette Kjaer Geneva 9-10 December 2006 stresses that, services are not delivered because of the abolition of graduated tax problem, and still accountability is not given to people.
Table 2: Statistics on people’s opinion on Graduated tax suspension and service delivery
Sub-County
High Service deliver before abolition of GT
High service delivery  levels after abolition of GT
No idea
Kirima
10
9
1
Rutenga
12
6
2
Kayonza
12
1
2
Kanungu TC
12
3
0
            Source: Field data 
The table above clearly illustrates that in all sub-counties of Kirima, Rutenga, Kayonza and Kanungu Town Council had high rates of service delivery before the suspension of Graduated tax compared to after its suspension. Therefore, it is evident that service delivery rates in Kanungu District reduced due to GT abolition. It was found out that graduated tax was contributing to service delivery and development in lower local governments in many aspects like construction of offices according to Silver Turyahikayo of Kirima and ACAO Kanungu District. It was also found out that services stopped after the abolition of Graduated tax hence causing a negative impact to both individual citizens and the society as a whole. The negative impacts according to the findings include; Poor service delivery for example responsible poor had no means for supervision of services being delivered by LLGs and poor road networks in rural areas of Kanungu district. It was also found out that to some extent the graduated tax was of no positive impact to LLGs. Service delivery levels are poor according to findings when comparing before the abolition of graduated tax and after its abolition. This is estimated by respondents to be at a rate of 30% decrease in levels of service delivery and say there has been no increase in service delivery after the abolition of Graduated tax. This means that there have been some services denied after the suspension of graduated tax that were being provided to LLGs before the abolition. Services denied include maintenance and construction of feeder roads in rural areas of Kanungu District and less monitoring of projects and programmes of LL Gs leading to shoddy work and corruption (Richard Kalema, Personnel office Kanungu District LG).

4.3 Challenges faced by LGs of Kanungu district in service delivery due to graduated tax abolition

            It was found out that there is failure to complete the approved projects due to limited funds; “sometimes we end a Financial Year without completing the projects which were supposed to be implemented in the previous FY because of limited finances” The District Chairperson, Can. Josephine Kasya said. It was also found out that such projects were previously being implemented by money collected form GT which was suspended. Such projects among others include community feeder roads. 
            Findings have it that there are some delays in release of graduated tax compensation fund from the CG; according to the District Finance Officer, the central government delays in releasing the compensation funds. According to him, at times the CG releases GT compensation in the middle of the 3rd Quota. It was also found out that this delays work of the government and leads to poor service delivery.
            It was also found out that there is limited facilitation especially in carrying out monitoring of development projects in LLGs; civil servants according to respondents are poorly motivated while monitoring government programmes. It was said that this is basically because GT was actually mostly used to do this function but after its suspension such problems begun to arise. According to Mr. Silver Turyahikayo ACAO Kanungu District LG, there are times where civil servants fail to get transport when they are going to monitor government programmes.
            It was found out that there is also a problem where unskilled personnel work on community roads and at time even Main roads connecting the Kanungu district with other districts; according to the District Chairperson Can. Josephine Kasya, most roads in Kanungu district are in a poor state because they are being worked on by unskilled personnel using hand hoes and speds. This is due to lack of enough funds to facilitate a tractor to work on roads. According to her, such roads alongside community roads include Kanungu Kabale road. 
Shortage of drugs in health centres was also identified as one of the problems faced due to suspension of GT.  According to Mr. Bwambale Boaz, In Charge Rutenga Health Centre three there are at times no drugs in health centres which he attributed to the suspension of GT. According to him, before suspension of GT, such problems were not there. This relates to findings by Moses L. Golola 2001 that taxes are the major/chief funders of LG health service delivery.
            Limited supply of clean water in most communities was also said to be one of the problems that accrued after suspension of GT. According to the Town Clerk Kanungu TC, there is poor supply of clean water in town because of limited capacity by TC to facilitate water supply. She went ahead and attributed the problem to GT suspension because according to her GT played an upper hand in water supply.
Supervision of the ongoing projects has been tampered with most especially those managed at      LLG levels. It was also found out that there is poor monitoring and supervision of government projects like roads due to limited funds to facilitate supervisors. Most respondents said there is limited facilitation of supervisors of government projects leading to produce of poor quality out puts like poor quality roads. This according to them is due to GT suspension.
Increased prices of most commodities in the market; some respondent said the tax burden to compensate for GT has been put on the producers of goods and service providers leading  increasing prices of commodities which people say is more worse than GT its’ self. “We better pay GT than buying commodities at very high prices like we are doing now” Ben Kadogo of Kanungu TC said. 
It was also found out that there has been a decrease in service delivery levels due to graduated tax abolition in Kanungu district. This was evidenced by the fact that 80% of the respondents said service delivery was high before the suspension of graduated tax compared to today.
It was also found out that there is unequal distribution of services between higher LGs and LLGs in Kanungu district. According to the ACAO Kanungu Silver Turyahikayo, lower local governments are cheated by Town Councils when it comes to resource allocation like grants and taxes collected.

4.3.0    Graduated tax suspension administrative effects/implications

There are also inefficiencies in departmental funding such as the Administration department hence low motivation to do work effectively and efficiently. According to some respondents like the District Planner there is now less motivation of employees when comparing before abolition of GTand after abolition. 
It was found out that graduated tax used to fund dairy work of LLG officials like Sub-county Chiefs as they executed their duties. However, after the abolition of the tax the rate of Administrative concentration on monitoring and supervision of government activities reduced because of limited facilitation.

The above have therefore according to findings led to less concentration of Administrators on government programmes like Feeder road construction and ensuring efficient and effective health services in LGs. However, it was also found out that the rate at which service delivery has reduced due to the abolition of GT is moderate.
Another greatest impact of GT suspension according to respondents is on basic administration of the Local Councils and facilitation of local Councillors. According to the District Chairperson Can. Josephine Kasya, Kanungu district cannot pay councillors’ allowances effectively. This at times halts the budgeting and planning in the district. Without councils meeting and taking decisions, the district and the sub-counties cannot execute programmes since the administrative elites do not have the endorsement of council. This has further weakened the implementation of decentralisation and popular participation and in the end increase dependence of LGs on the centre. Sub-counties that had limited local revenue collection had not convened council meetings as regularly as required.



Table 3 classification of LG sources of revenue
Name of sub county
Source of revenue collected
Kanungu Town Council
Licenses and permits from Timber traders and shop keepers, traditional healers, Birth attendants, market dues, ground rent, land registration fees, lodgings and hotel taxes
Kayonza
Licenses and permits from shops, clinics, factories, petrol stations, market and Bodaboda fees among others.
Kirima
Licenses and permits from shops, beer brewing permits, clinics, market and Bodaboda fees among others.
Rutenga
Licenses and permits from shops, clinics, butcheries, tree falling, road tolls, timber moving permits, market and Bodaboda fees etc. 











Source: Field data  

4.4 Sources of revenue that finances the activities of LGs after the Graduated Tax suspension in Kanungu District. 

The above table illustrates the different sources of revenue collected from different sub counties as a way of raising local revenue to finance service delivery to the local people in Kanungu District.  With the suspension of GT by the central Government, lower local Governments in Kanungu District did not just sit and watch how services would be rendered to the local people but instead came up with new mechanisms of financing local services.
Details on other sources of revenue for Kanungu district LGs according to respondents are;
According to findings Different lower local governments within the District collect different revenues depending on the nature of the revenue bases in their localities as represented in table 3 above. These licenses bring in different revenues that are being used to finance the delivery of services to the local people.

Market dues, it was discovered by the researcher that the District is copying up with financing service delivery through charging and collecting market dues where by the bigger and activeness of the markets, the more the revenue collected. More revenue is collected from urban markets which are bigger with more buyers compared to village markets which are smaller with fewer buyers. According to Kalema Richard, Market dues are major sources of LLG revenue.

Bodaboda and park fees are also sources of revenue in Kanungu district.  Findings have it that the District is also surviving by collecting revenue from bodaBoda cyclists and Taxi operators. This revenue collected is used to finance service delivery hence making the provision of local services continue after GT. suspension.  Other licenses that have helped Kanungu District to thrive in financing and providing services include business licenses in tea and coffee factories have contributed to revenue generation to the District and enabled the District to deliver some services.

It was found out that another source of revenue has been Tender fees. This has brought in some revenue to the District that has been very helpful in financing the delivery of services where by the business people who want to supply commodities or be awarded contracts have to pay a non refundable fee to the district as they submit their applications and whether they have been or not successful, the money they have paid is not refunded to them. According to the Procurement Officer Kanungu district, buying of bid documents contributes at least some amount of revenue to the district.  

It was found out that Tree falling taxes are part of revenue collected by LLGs in Kanungu district most especially Rutenga sub-county; this was introduced by the National Environmental Management Authority to reduce the levels of tree cutting in Uganda. 
According to the Sub-county Chief Rutenga sub-county, every tree is taxed 1000 Ugandan shillings. This has boomed local revenue collection in the district. 
It was also found out that other sources of revenue in Kanungu District are Lands registrations, Bill boards, Development Tax and NAADS service providers’ registration fees. The yield from such taxes is incomprehensible as many things happen between collection and delivery.

Another source of revenue in Kanungu district according to findings has been the local service tax. Under this Tax, all practicing professionals such as lawyers, teachers, doctors, engineers are required to pay a tax which ranges from Shs5000 to Shs100, 000 per person per year. The argument in support of this tax is that the suspension of Graduated Tax created a funding gap in the local governments with in Kanungu District. Therefore the Local Service Tax is to cure this problem. Under the new law, the non-professionals who are required to pay the Local Service Tax are people who are carrying out commercial farming on more than two acres of land or have more than 20 cows.  Local service tax according to Moses L. Golola 2001 was introduced in 2008 to boost local revenue collection.                                                                                                                                                                    
It was also found out that Kanungu district LG collects Hotel tax was also suggested. The introduction of the hotel tax to the hotel occupants was to generate revenue to the District. Each hotel/Lodge occupant was asked to pay some money to the district as a tax. The money was to be collected by the hotel operators and there after collected from them by the tax collectors was to be sent to the District. This same tax was also said by Moses L. Golola 2001 as a tax introduced in 2008 to boost the revenue collection in LGs across the country.

According to findings, Kanungu district also collects Property Tax: Even though property is unevenly distributed with some people having more property than others especially in towns where we have the majority of people having more property in terms of buildings, cars and other wealth with much higher values compared to the ones in the rural areas where a number of properties owned have low values attached to them, levying taxes can vary depending on where the property is owned. According to Mr. Richard Bampabwire LC3 Chairperson Rutenga Sub-county, this tax is levied on a person who poses a lot of wealth like cattle and other property.  

Findings also have it that fines are also part of contributors to LG revenue collected by Kanungu district LG. It was found out that in Kanungu district, another way of local governments raising local Revenue is through levying fines to culprits that have been convicted of breaking the law. For example those who don’t want to pay taxes and others that have committed offences whether small or big should be asked to pay a certain amount of money by the courts of law in which they are being convicted. The amount can be charged basing on the financial status or the kind of work the one convicted does. Since there are many law breakers among which may be Bodaboda cyclists and motorists that can for a big base, this will increase Revenue for the lower local governments.
In addition to the above mechanisms, the district was coping up by the help of the central government transfers that have supplemented the District’s efforts of raising money to finance local service provision.

Conditional grants which run many of the district programmes and examples include; road grants, UPE and USE grants and Primary Health Care grants among others.
Unconditional grants which are in most cases used to pay salaries of employees however, findings have it that after paying salaries what remains in added on locally generated revenues to finance other activities of LGs.

It was found out that the district also gets revenues from Revenue sharing with Uganda Wildlife Authority majorly from Bwiindi impenetrable National Park. According to the forestry Officer Kanungu district Bwindi impenetrable National Park contributes to the revenue of Kanungu district LG.

Graduated Tax compensation fund which is also given to LGs to compensate for what graduated tax used to contribute. According to revenue collection in Kanungu District, the above local sources plus the GTC contribute about 50% of the income.
Findings however have it that GT before its abolition used to contribute only 4% to the locally generated revenue. This was a big percent to be collected from other local revenue sources as mentioned above. However, it was also found out that the GTcompensation given to LGs does not cover the gap of GT used to cover hence proving it not to be enough.

4.4.0 Challenges faced by local governments in collection of local taxes

According to the findings, there has been a challenge of determining how much a tax payer can contribute or pay. According to T. Silver ACAO Kanungu District LG, “it is very hard to determine how much tax a tax payer is expected to pay”. This is related to levies on people’s property like cattle. It has been a challenge in that most people’s property cannot easily be identified because of having much wealth all over. This leads to taxing of less property when actually people hold a lot of property to be taxed. This also refer to what LGFC 2009 has written about that LGs face a challenge of levying taxes most especially on property/wealth taxes. 

According to findings, there is also Tax defaulting by most tax payers; this is in other words called tax evasion. Most people decide to dodge paying taxes that have been levied on them by the authorities. This ranges from market dues to other forms of taxes as mentioned above including property taxes. People at times claim that they have not raised money to pay or decide to hide. This is also talked about by Ministry of Local Government Decentralisation Policy Strategic Framework November 2006 that tax defaulting is a major hindrance of revenue collection in LGs.

It was also found out that hiding of wealth and other transactions being made by business men is a hindrance to revenue collection in Kanungu District; in Kanungu district most especially Rutenga sub-county, traders of timber transport their timber to Kabale and other places very late in the night which makes the work of collecting taxes from them very tiresome. “Most lumberpersons hide the number of trees and timber cut from tax collectors” Sub-county Chief Rutenga Sub-county said.   

Findings also have it that there is poor assessment of markets; “market estimation has been poorly done most especially by officials at the District tender board hence giving chance to tender holders to cheat them leading to less collection form the market” District Procurement Officer Kanungu District said. This is most especially related to market income/collection under estimation.

It was also found out that there is Government interference in tax collection and limited decentralisation of some taxes like Pay as You Earn (PAYEE); this is said to have reduced on the amount of money LGs could have collected as taxes. Government through URA ends up crossing up to LGs and gets such taxes which are taken to Central Government hence lowering the Local Government collections and administration. According to ACAO Kanungu district LG politicians interfere with revenue collection processes.

Failure of local population/citizens/tax payers to respond to taxpaying positively and being reluctant on paying taxes has also affected Local tax collection in LGs of Kanungu district. This has reduced tax collection rates gradually. According to Kalema Richard Personnel Officer Kanungu District LG, tax payers have not yet known the relevance of paying taxes so they at times end up evading paying taxes. He went ahead and said Ignorance of most people on the importance of paying tax among most people in Kanungu district who do not have knowledge on the importance of taxpaying has caused poor revenue collection. According to him, they are not informed and sensitised on the taxpaying importance hence at times end up evading taxes. 
 The researcher was also interested in understanding the respondents opinion’s on the total abolition of GT and the bar graph below summarises the responses;
  
Source: Field data 
According to the findings as shown in the graph above, 57(81%) of respondents suggested that Graduated tax should be completely suspended and 13(19%) of respondents suggested that graduated tax should be brought back. Those who say it should be completely suspended base on the fact that; “its collection methods were poor: Grace Kanyatsi said. This was also discussed by Godfrey Bahigwa, Frank E, Odd-Helge F (2001) that GT collection methods were of harassment and oppression of tax payers before its abolition[30].Depending on their opinions therefore, they had to suggest other ways in which LGs can raise the revenue base to best finance its projects and programmes. For example according to Mr. Kalema Richard of Kirima, graduated tax though brought back will cause no impact to service delivery therefore said it should completely be suspended but methods put in place to replace it.

4.4.2 Respondents’ opinions on viable ways of financing LGs

It was found out that the suspension of GT which was collected by Police and sub-county Chiefs was irrelevant to LGs. It is also important to note that apart from grants like conditional, unconditional and equalization grants and GT compensation received from Central Government LGs do not receive any other help from the CG. However, it is also important to note that some people do not wish for the return of graduated tax.

It was also found out that the Graduated tax compensation fund does not cover the gap of graduated tax in LGs therefore rendering it insufficient in LG’s programme funding. This was according to the District Planner Kanungu district LG. Therefore, respondents propose that there should be other means devised by LGs to ensure that their programmes are effectively and efficiently funded to ensure effective service delivery. Ways of revenue collection proposed by respondents include;

However, according to Mr. Silver Turyahikayo ACAO Kanungu district LG, imposing of more taxes to local citizens and on some projects to ensure that revenue of LGs is raised and projects funded effectively can be a strategy to compensate for GT. This should be done to increase the local tax base in LGs and LLGs of Kanungu district.

Construction and establishment of LG projects; that is according to Mr. Ezera Twongyeirwe of Kayonza and some other respondents, LGs can put in place some projects that can generate income with the mandate of the District Council. Examples of projects proposed include; Construction of rental houses for stalls and accommodation and other income generating projects like lodges and hotels.

Respondents also proposed the widening of the tax margin and base; that is; increasing on the amount each taxpayer contributes as a tax to ensure that the total revenue collection is slightly increased in LGs. This should be done to taxpayers with a high taxable capacity and with big tax base in the district.

Ensuring proper implementation of policies and establishment of new taxes like hotel tax; according to Kalema Richard of Kirima Sub-county, LGs should effectively implement tax collection laws and policies and also introduce new taxes to widen the revenue collection gap in Kanungu district.

According to Mr. Magezi councilor Kanungu TC LGs should solicit for donations from friends and well-wishers of the district; it is important to note that the district has some people willing to fund some of its programmes and projects therefore, after planning LG officials should ensure that they look for funders who would be willing to take up such projects in the District.

It was also suggested by respondents that there should be decentralisation of some taxes like PAYE; it was found out that some taxes are collected by the Central Government through URA can be decentralized to enable LGs generate more revenue from its resources including human resources. Such taxes among others include Pay as You Earn. PAYE is a tax collected/deducted from salaries of Civil Servants, Public Servants, Politicians and employees in the private sector. Turyahikayo Safali Makacya District Councilor Rutenga sub-county suggested that some taxes collected by the central government should be decentralized and be collected by LGs. 


CHAPTER FIVE

SUMMARY OF THE FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

5.0 Introduction

This chapter summarizes the findings of the study, conclusions and recommendations to improve the situation in tax Administration and service delivery in LLGs of Kanungu district. Therefore, it is a tool for ensuring effective management of locally generated Revenues. 

5.1 summary of Findings

According to findings as indicated above, service delivery levels in LLGs in Kanungu district before the suspension of GT was high. It was however also found out that the rate of service delivery has reduced basically in sectors like transport, education, health and sanitation among others. Over 80% of the respondents had it that service delivery levels have reduced due to GT suspension.
Therefore, findings have it that GT suspension has done more harm than good in service delivery aspects.  The study found out that since GT formed the main source of local revenue generation in Kanungu district LG; its suspension had a lot of negative consequences in the lower local governments which included among poor rural road construction and maintenance and poor health sector service delivery.
Reliance of the lower local governments on central government transfers that are associated with problems like insufficiency, unevenly distributed and poorly administered among others. There is also limited local revenue collection; it was also found out that LGs have limited tax base hence low levels of local revenue collection. Introduction of new taxes such as the local service and hotel taxes which at times have inconvenienced business men and de-motivated them to invest.

General reduction in service delivery; it was found out that there are some services like community roads maintenance and construction which were denied hence poor service delivery.
General attitude of people not wanting to pay taxes thinking that the only tax they were supposed to pay was GT which was abolished by the president. Poor monitoring and management of government programmes due to abolition of GT leading to poor service delivery

It was also found out that the following are the current sources of revenue for Kanungu district LG; Local Service tax, Local Hotel Tax, Property rates, Market dues, Trading licenses, Liquor licenses, Permits for stage plays and public entertainment, Fish licensing fees, Loyalties, Fines under the Public Health Act, Registration fees, Parking fees, User fees and other charges, Education tax, Health tax, Toll on roads, bridges, ferries maintained by the District Government, Rent for land, buildings, equipment, machinery and vehicles and Fee for major industrial exhibitions and other public events organized by the District Government among others as discussed above. 

Having found out a number of problems faced by LGs in Kanungu district in service delivery after the suspension of GT the following are some of the findings on alternative sources of revenue in Kanungu District; Respondents said there should be Increment in indirect taxes through increased prices of commodities. “LGs should try to find ways of increasing indirect taxation on companies that produce some goods” District Planner Kanungu district said. Respondents also proposed that LGs should try to put in place LG income generating activities/projects to raise its revenue collection.

It was also found out that LGs should try to seek for grants and donations and stop only waiting for CG transfers and grants. This was proposed by Twingyeirwe Ezera of Kayonza who said that “LGs should like any other organisation seek for funders of their projects”. It was also suggested that the CG should decentralize some taxes like PAYE and let them be managed by LGs. This was suggested by Mr. Silver Turyahikayo ACAO Kanungu district.



5.2 CONCLUSIONS

The percentage contribution of GT to locally raised revenue at LLG was significant and crucial for the functioning of LGs. Since government suspended GT, it will be an uphill task to find about 5% which represented net Local revenue collection at LG’s level to replace it. As found out that the rate of service delivery reduced due to GT suspension, LGs should ensure that strategies to improve service delivery even after suspension of GT are put in place. Tax evasion and corruption/lack of accountability is among the outstanding problems LGs in Kanungu district face in administration of local revenue. Hence improvements in administration are a key to service delivery and widening of the revenue gap.

Public/Civil Servants have a challenge of limited motivation therefore poor service delivery. Therefore, strategies to improve motivation could be put in place and also be intrinsically motivated to work. On the side of expenditure, locally raised revenues principally finance day to day routine administrative services, council allowances, and co-funding for programs such as Local development Grant under LGDP expenditures. The suspension of graduated tax undermined service delivery by the local authorities. Government needs to sensitize the people about the need of paying taxes such that the thinking in the people that all the taxes were removed by the president is removed and before introducing the new taxes it will be good for the government to first teach people these taxes such that they understand them for easy acceptability. Other challenges that emanated from the suspension of GT that need clear attention are limited financing of LG programmes due to unequal distribution of finances like compensation funds and equalization grants in LLGs.

Emphasis on sources of revenue for LGs is a key to performance in service delivery. Therefore, LGs which are performing put much emphasis on the management and administration of the revenues collected. Need for best administration of taxes is very essential in Public service delivery in Kanungu district.

Innovations among LG officials is key to ensure that even after the suspension of GT there is a number of income generating activities at LG levels. This should be done to ensure that the gap created by the abolition of GT is covered and service delivery is consistent in both LGs and LLGs of Kanungu district. This should be through council meetings and innovation of the District Planner.

5.3 RECOMMENDATIONS

The study recommends that the following should be considered if service delivery is to be enhanced in lower local governments effectively even after the abolition of G/t.
As findings have it that most people evade taxes in Kanungu district, there is need for improvement of existing tax administration systems. The government needs to conduct studies in the following areas; improving tax administration (assessment and valuation), Improved Tax collection methods for example privatization, Tax data management and use, Accountability and good governance, Expenditure rationalizations that is review the major sectors and activities to which local revenue is allocated including political and administrative structures.

The Parish can be the main collection centre and the Parish Chief can act as accounting officer. All persons who will be deemed below an established poverty line for the District can be exempted from tax payment. The powers to exempt a taxpayer can be vested in the LC1 Council on the advice of the Parish Chief. The LC1 can be required and facilitated to keep and maintain a simple taxpayer register at the LC1 level. The LC1 taxpayer’s registers can be consolidated by the Parish Chief.  The extract of the tax payment register can be published or displayed permanently on LC Notice-boards every quarter. Likewise accountability for use of funds collected should also be displayed for each quarter. The local governments can use existing guidelines and other guidelines developed by MOLG and LGFC for assessment.

Equalization grants are not evenly distributed because of insufficiency hence there is Need for enough Equalization from the central government; it is as a result of these inequities that the need for equalization arises. Equalization is the desire by the central government to provide extra funds to those local governments whose revenue raising capacities are weak and expenditure needs great (as compared to other local Governments) to enable them provide a “minimum” level of service to their constituents. The main vehicle for channeling these funds to those "needy" local governments is the equalization grant. Clause 4 of Article 193 of the 1995 Constitution (elaborated on in Section 84 of the Local Government Act of 1997) defines the Equalization Grant as "...Money to be paid to local governments for giving subsidies or making special provisions for the least developed districts; and shall be based on the degree to which a local government is lagging behind the national average standard for a particular service”. By implementing the equalization grant scheme, it is expected that local governments which are disadvantaged either in terms of high expenditure need or low revenue potential will be subsidized to a level where they can at least provide a "minimum level of service delivery".

However, this should not only stop at LG levels but should also extend to LLGs. It was found out that when LGs receive equalization funds, they distribute them among LLGs in an unequal manner. That is some sub-counties are favoured compared to others when it comes to distribution of equalization grant. Therefore, LG officials should also ensure that there is proper management of equalization grant.

Sensitizing the citizens on the importance of paying taxes; most especially in LLGs people are not informed on the importance of paying taxes they have an attitude that their money is only eaten by LG officials and does not do any constructive work.

Timely disbursement of GT compensation by the central government; there is also need for the Central Government to release GT compensation funds in time to enable timely execution of duties by Civil servants and monitoring of government programmes.

Streamlining the collection and administration of taxation in the districts; there is need for a clear body and administrative unit responsible for collection and administration of locally generated taxes in Kanungu district. This should be put in place because many people handle tax collection and administration ends up becoming poor hence less accountability in the system.

The central government should empower and facilitate the districts to collect taxes without political influence. It was found out that there is a lot of political interference in tax collection and administration systems. However, this should be worked on by the central government by giving LG officials autonomy of collecting taxes.

Reduce the burden of local revenues financing large administrative and political structures. At LC1 and LC2 there should not be full time Executive Committee members and the number of civil servants should be small. This should be done to reduce unnecessary spending at LLG levels and administrative spending. 

There is also need for the central government to ensure that there are enough funds allocated to LGs in form of unconditional grants. This is essential when it comes to increasing the revenue base to facilitate the activities of LGs and LLGs in the district.

Decentralisation of more sources of revenue to LGs. Respondents said it is better for the government to allow LGs collect taxes which they collect from civil servants like PAYE and other taxes and sources of revenue like from tourism among others. This is mainly to raise the levels of revenue collection to LGs and allowing them to enjoy their privileges. 

Restoration of GT and lifting its collection by responsible LGs; it was found out that some Civil Servants would wish the Central Government to restore the collection of GT and then put improvements in its collection by mainly LGs responsible for the collection of GT. Give LCs independence in the collection of Local taxes. LGs collect taxes from people and LCs do not have any autonomy to collect such local taxes leading to some tax evasions mainly because LG officials at times do not know who tax payers are in a certain village or cell.

Mass sensitization and civic education to ensure that Tax payers are aware of the importance of paying taxes and to whom they should pay; it was found out that most people think taxes are just utilized by LG officials for their own benefits hence end up evading taxpaying. Therefore, people recommended that there should be programmes aiming at educating people about the importance of taxpaying and uses of taxes collected/how taxes are spent.

There should also be harmony between politicians and technocrats in the district; that is at times there is political interference in tax collection based on issues of political affiliation and technical “Know who”. Therefore, respondents recommended that there should be harmony between the two parties to ensure that tax collection is efficient and effective.

Awarding of tax collection tenders most especially in markets to skilled and competent people; it was found out that the District Procurement Committee awards tenders to tax collectors who are not competent and more so corrupt hence they end up collecting less money as tax from markets or even embezzle the less that has been collected therefore leading to less returns from markets. In this case therefore, respondents said only skilled and trustable people should be awarded such tenders.

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  Footnotes;

[1] Rural Taxation in Uganda Graduated Tax Debate: Policy BriefNo1 Implications for Local Government Revenue and Service delivery Society in Uganda.
[2] Constitution of the Republic of Uganda (1995) Article 191
[3] The Local Government Finance Commission The Republic Of Uganda A Case For Continued Collection
Of Graduated Tax, Kampala, 2001:1

[4] Ibid  2001:1
[5] ANNEX 7 - Graduated Tax Systems:1
[6] Ibid:7
[7] Godfrey Bahigwa, Frank E, Odd-Helge F, and Vegard I. Research Series no.35: rural taxation in Uganda: implications for growth, income distribution, local governance and income distribution, revenue and poverty reduction. 
[8] Ibid
[9] Patronage, District Creation and Democracy in Uganda Elliott Green 2007: 3
[10] Anne Mette Kjaer, Decentralization, Accountability and L. Governance tax collection: a case study of Uganda: 1
[11] LG finance commission structured public hearing on the finance of LGs in FY 2007/8: 22
[12] Ibid
[13] Nsibambi, A. (1995), The Financing of Decentralization for Good Governance. An Interim
Report on the Project: The Quest for Good Governance: Decentralization and Civil Society in Uganda.
[14] Tidemand, P. (1994), The Resistance Councils in Uganda: A Study of Rural Politics and Popular Democracy in Afrika. Ph.D Dissertation submitted Roskilde University.

[15] Soren Villadsen. 1996 ‘Decentralization of Governance,’ in Soren Villadsen and Francis Lubanga ed.
Democratic Decentralization in Uganda: A New Approach to Local Governance. Kampala

[16]Anthony Regan, 2005 ‘A Comparative Framework for Analysing Uganda’s Decentralisation Policy’ in P. Langseth, J. Katorobo, E. Brett, and J. Munene ed. Uganda: Landmarks in Rebuilding a Nation Kampala,
[17] Soren Villadsen and Francis Lubanga Anthony Regan 1995; ‘Decentralisation Policy: Reshaping State and Society’ in Holger Bernt Hansen and Michael Twaddle, Developing Uganda, Oxford, University Press
[18] Republic of Uganda Ministry of local Government “Enhancing Local Government Revenues: Trends and Prospects” Joint annual review for decentralization, the following are the sources of revenue for local governments P: 4 2002
[19] Helge Fjeldstand Lise Rakner 2003 Taxation and tax reforms in developing countries: illustrations from Sub-Saharan Africa, chr. Michelsen, Institute Bergen Norway
[20] LG Finance Commission, Structured Public Hearing on the Financing of LGs in Financial Year 2007/8 field work carried out in some selected LGs to obtain information on the impact of the recent policy changes to LGs operations.

[21] MOLG, 2009 Enhancing LG revenues: experience and Trends Joint annual review for decentralisation, Kampala Uganda
[22] Moses L. Golola: Reforms, Rural Bureaucracies and Services Delivery in Uganda The Inter-University Council for East Africa, Kampala Paper for Wider Project Meeting on “Institutional Capabilities, Reform Ownership and Development in SSA”, 4-5 May 2001, Helsinki, Finland:14

[23]Pan African Conference Of Ministers For Local Government: Leadership Capacity Building For Decentralized Governance and Poverty Reduction in Africa (Manthabiseng convention center, maseru, kingdom of lesotho, 30 august – 1 September 2006) On the theme: strengthening competencies for Participatory planning and Budgeting for effective local level delivery of services Presentation by:  Mr. Patrick Mutabwire, Commissioner Local Councils Development Ministry of Local Government Uganda.

[24] Ibid
[25] Moses L. Golola 2005 Reforms, Rural Bureaucracies and Services Delivery in Uganda, the Inter-University Council for East Africa, Kampala

[26] Nsibambi, A. (ed.), (1998), Decentralisation and Civil Society in Uganda, Fountain Publishers, Kampala

[27] Anti-Corruption Coalition Uganda (ACCU) 2009 Book of fame and shame

[28] Poverty Reduction and Public Sector Reform in Uganda  The Roles of Institutions in Past Experience and  Challenges for the Way Forward Charles Byaruhanga Consulting Africa Paper presented to  Seminar

[29] Republic of Uganda Ministry of Local Government Decentralisation Policy Strategic Framework November 2006
[30] Godfrey Bahigwa, Frank E, Odd-Helge F, and Vegard I. Research Series no.35: rural taxation in Uganda: implications for growth, income distribution, local governance and income distribution, revenue and poverty reduction.